Shipping & Delivery
Shipping & Delivery
Processing Time
Orders are prepared and processed within 1-2 business days. Custom, oversized, or multi-box orders may require an additional 1-4 business days. Each order is carefully packed by hand to ensure it arrives in beautiful condition.
Shipping Time
Standard shipping generally arrives within 5-12 business days once your package has left our studio. Transit times may vary depending on the season, carrier, and destination.
Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order in the email or track your order here. If your tracking information has not updated for 5-7 business days, please contact us and we will gladly assist with a carrier inquiry.
International Orders
For international shipments, please ensure your shipping address is valid and complete before placing your order. The full amount of your order, including shipping, is tax-inclusive — no additional duties or taxes will be charged upon delivery. However, as international returns are costly and take a long time, we do not currently offer free returns or exchanges for international orders, unless the item is defective or damaged.
Delivery Confirmation
Once a package is marked as Delivered by the carrier to the address provided at checkout, responsibility for the package transfers to the recipient. If your tracking shows Delivered but you cannot locate your package, please check with neighbors or your building's management office, and contact the carrier directly to file a claim using your tracking number.
Address Accuracy
Because orders are processed promptly, changes or cancellations cannot be guaranteed once an order is placed. Please review all shipping details carefully before checkout. Shipments returned due to an incorrect address or refusal may incur a restocking fee of up to 15%.
Damaged or Defective Deliveries
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the damaged item and packaging. After review, we will gladly arrange a replacement or store credit.
Contact
For any shipping or tracking questions, please contact us with your order number — we will be happy to help.
.webp?w=2048&h=2048)
.webp?w=2048&h=2048)
.webp?w=2048&h=2048)
.webp?w=2048&h=2048)
.webp?w=2048&h=2048)