Return Window

You have 15 days from the date you receive your items to return them. Please ensure your return package is postmarked within this 15-day window. Returns initiated or postmarked after 15 days will not be accepted.

How to Make a Return

1. Register your return by contacting us through our Contact Us page.
2. Ensure your items are in a clean and unused condition. Pack them securely in the original packaging.
3. Ship your package to the address we provide, and email us the return tracking number.

Refund Process

We will process your refund within 2-3 business days after receiving your return. Refunds will be issued to the original method of payment. You will receive an email confirmation once the return is completed.

Return Shipping Fee

Customers are responsible for return shipping costs.

Eligibility

Items must be returned in their original condition and unused. For hygiene reasons, candles that have been lit or partially used cannot be returned. Made-to-order and bespoke handcrafted pieces may qualify as goods produced to the customer's specifications and may be exempt from withdrawal rights.

Final Sale Items

Orders containing a free gift or final sale item may be considered final sale and are non-cancellable. Items marked as final sale are non-refundable, non-returnable, and non-cancellable.

EU & UK Consumer Rights

For customers located in the European Union or the United Kingdom, statutory consumer rights remain unaffected. Where a right of withdrawal applies, made-to-order and bespoke handcrafted pieces may be exempt from cancellation or withdrawal rights, except where otherwise required by law.

Damaged or Defective Deliveries

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the damaged item and packaging. After review, we will gladly arrange a replacement or store credit.

Lost or Delayed Shipments

Shipments that are lost in transit or delayed cannot be refunded but may be subject to complimentary replacements.

Cancellation

Cancellation is only possible before your order has been dispatched. If the order has already been shipped, we are unable to cancel it. Please do not refuse the package, as it may be lost during transfer.

Contact

For any return questions, please contact us.